These Terms and Conditions (“Terms”) govern your use of our website, services, and products provided by STEMgineers (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. General

1.1. Eligibility: By using our website and services, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

1.2. Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the revised Terms.

2. Subscription and Orders

2.1. Subscription Plans: We offer various subscription plans, including monthly, quarterly, and annual subscriptions. Detailed information about each plan is available on our website.

2.2. Ordering: By placing an order, you agree to purchase the selected products or subscriptions subject to these Terms. All orders are subject to availability and acceptance by us.

2.3. Billing: Subscription fees and other charges will be billed to your provided payment method. You authorise us to charge all fees to your payment method.

2.4. Cancellation: You can cancel your subscription at any time via your online account. Cancellation will take effect at the end of the current billing cycle. If you do not cancel your subscription it will auto-renew at the end of your current billing cycle.

3. Shipping and Delivery

3.1. Shipping: We offer free shipping on all subscription plans. For all other products, we provide free shipping on purchases over $75. This shipping method is standard shipping, using Australia Post standard processing times. Express post is available for an additional charge.

3.2. Delivery: We aim to deliver your products within the estimated delivery times. However, delays may occur due to unforeseen circumstances. We are not liable for any delays beyond our control.

4. Returns and Refunds

4.1. Satisfaction Guarantee: We offer a money-back guarantee if you are not satisfied with your purchase. To request a return and refund, please contact our customer service team within 5 days of receiving your product. All projects must be returned in their original condition.

4.2. Returns: The product must be in its original condition. We will provide instructions for returning the product. Returns will be at your own expense.

5. Intellectual Property

5.1. Ownership: All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws.

5.2. Use of Content: You may use our website and services for personal, non-commercial purposes only. You may not copy, distribute, or create derivative works from our content without our prior written consent.

6. Safety

6.1. Acknowledgement: By purchasing our products, you acknowledge that they may contain small parts, detachable parts, and batteries. You confirm that you have reviewed and accepted this information during the checkout process.

6.2. Supervision: Adult supervision is recommended when children are using products that contain small parts, detachable parts, or batteries to ensure their safety.

7. Gifts and Prizes

7.1. Gifting: If you purchase our products as a gift or prize, please provide us with the relevant details, including the recipient’s name, address, and any special instructions. We will ensure that the gift is packaged and delivered accordingly.

7.2. Gift Messages: You may include a personalised message with your gift purchase. Please provide the message details during checkout, and we will include it with the delivery.

7.3. Gift Vouchers: We offer gift vouchers that can be purchased and used towards any of our products or subscriptions. When purchasing a gift voucher, please provide the recipient’s details, and we will send the voucher electronically or via mail as per your preference. Gift vouchers are non-refundable.

8. Limitation of Liability

8.1. Disclaimer: Our products and services are provided “as is” without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted or error-free.

8.2. Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at admin@stemgineers.com.au

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing STEMgineers!